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Archived in Back in mid-2007, Siemens Enterprise Communications made the decision to get away from mass-produced print; a decision that’s now helped them to engage customers one-to-one but also one that’s helping them to dramatically reduce their environmental impact.
Siemens Enterprise Communications wanted to provide printed collateral that spoke to customer’s needs and prompted dialogue, rather than pump out generalised product brochures in response to enquiries. Stockpiling brochures was also creating storage and logistical issues as well as creating huge waste.
Siemens Enterprise Communications appointed bda, specialists in the development of integrated campaigns for the telecoms/IT industry, to come up with a practical solution. Having seen the success of previous one-to-one campaigns developed by the agency, Siemens Enterprise Communications adopted the idea of personalised solution brochures with variable content as created by bda.
Siemens Enterprise Communications was keen not to “sell at” its decision maker target audience, but rather to identify business concerns faced by decision makers before presenting them with product solutions.
bda invented e-collateral, a method for Siemens Enterprise Communications to generate bespoke solution brochures on demand, available in either PDF or printed form.
Siemens Enterprise Communications drives enquiries to a website ecollateralfromsiemens.co.uk where they can access areas that relate directly to one of four operational issues: Grow Your Business, Reduce Operational Cost, Manage your Assets More Effectively, and Achieve Corporate Excellence. The user simply clicks on their area of interest, to then be guided through a short series of tick box enquiries that relate to more specific interests; this in turn drives the content choice for inclusion in the brochure.
The system, developed by bda and piloted in October 2007 in three languages, UK, US Englisha and German, fulfils the broad objective of providing bespoke content, but also offers a customer-friendly way to gather data which turn feeds Siemens Enterprise Communications’ own CRM. Depending on the areas of interested earmarked by the customer, brochure content can vary between everything from case studies to illustrations, with paragraphs of solution-oriented text tactically inserted to blend with the overall message.
“Both parties had a baptism of fire mostly due to the complexity of the variable solution sets available,” says Sharon Scott Global Marketing Manager at Siemens. “But we needed a way to present our portfolio in way that makes sense to the customer. E-collateral meets that objective perfectly.”
Going a step further to engage Siemens Enterprise Communications’ broad customer base, bda plan to implement programming which allows the tone of language used to vary subtly, according to the level of contact making the enquiry, industry sector or company size.
As for output – Siemens Enterprise Communications own research indicates that despite the demand for instant, downloadable information, many senior C-level contacts make decisions on choice of supplier based on receipt of a printed brochure. Enquirers from the e-collateral site are therefore given a choice of receiving a PDF version of their personalised brochure via email, or ordering a printed version online.
Delivery of the pdf version is instant with a printed copy taking just days to arrive.
As bda is affiliated to a well-equipped communications group which includes a print production arm, it has huge access to fulfillment options. An online request triggers the generation of high quality digitally printed items that are despatched immediately.
The environmental angle? Less waste, the eradication of bulk print, less space needed for storage, less lorries on the road.
“Looking around our industry there’s nothing like e-collateral in B2B areas,” says Sharon. “It’s early days yet, but working with bda, we will certainly increase knowledge of customer needs and product demand. Better still, it helps Siemens meet its commitment to minimise our impact on the environment.”
November 19th, 2009 at 10:02 am
You sertanly know tons about this.