There was a time when the biggest surprise you’d find in a packet of Cornflakes was a plastic toy. But soon you could be finding logos floating in your bowl of cereal after Kelloggs announced plans to laser ‘brand’ individual flakes. Kelloggs hopes this rather extravagant measure will differentiate its cereal from cheaper imitations, highlighting the plight many luxury brands face in persuading customers to pay for the real thing.

Whilst counterfeiting is nothing new, the scale at which imitation products are being made and sold has grown to a whole new level in recent years. Many brands blame the recession and the internet for their piracy woes. But is the success of their marketing to blame as well?

Counterfeiters meet rising demand for luxury brands

In the chase for higher profits, many luxury brands have extended their product range and marketing from niche boutiques to high street retailers and the average shopper. What this means is that more and more people have been seduced with the allure and aspiration of owning a luxury brand. The problem is that many of these people can’t afford or don’t want to pay the price tag that goes along with it.

Luckily for those people, the internet has made it possible for counterfeit manufacturers in China to connect with Western shoppers in only a few mouse clicks. The quality of imitation products is often so good that even savvy shoppers can’t tell the difference. In fact, it’s rumoured that some counterfeit goods are churned out on the same machines that make the originals, with the only difference being that they were made without the brand’s approval or knowledge.

It could be argued that many luxury brands blundered when they moved the production of their handbags, clothes and perfumes into countries which are less regulated and harder to control. So what can they do to fight back?

The carrot and the stick

The war against cheap imitations is already being fought on two fronts: educating shoppers and chasing counterfeiters in the law courts.

A proportion of many brands’ marketing budgets are now being spent on persuading people why they should buy the real thing. Campaigns such as by the Federation of Swiss Watches and Fakes Are Never in Fashion are aimed at spreading awareness on all the evils associated with counterfeiting e.g. child labour, poverty level wages and even funding terrorism.

In terms of the legal war, eBay, until recently a treasure trove of fake handbags and perfume, has already felt the full brunt of the luxury brands’ rage. In June 2008 a Paris Court ordered eBay to pay £15 million to Louis Vuitton and £13 million to Christian Dior for selling fake imitations and causing ‘moral harm’. Louis Vuitton’s lawyers have been particularly busy, launching 24,000 lawsuits in 2007 and shutting down 750 counterfeiter websites.

The luxury brands will be hoping these efforts persuade people to pay a premium for the real thing. As otherwise they’ve created a hunger for their products which seemingly only the counterfeiters can satisfy.

Incidentally, sales of Kelloggs Cornflakes have actually gone up during the recession, as people opt for a reliable and reassuring brand on their breakfast table. Perhaps Kelloggs should worry less about lasers and promote this fact in their marketing instead.

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BDA (Buckingham Design Associates) blog – real people giving real opinions, and a complete lack of agency waffle. BDA deliver an exciting blend of design and creative marketing for the Oxford, Milton Keynes, Northampton and London region.

In its Madison Avenue strutting heyday, advertising was the only way to sell. Back when people spent their evenings reading newspapers or glued to the TV, brands relied on ads to grow desire and plant jingles in people’s minds.

But unfortunately for the once cocksure ad man, people and times have changed.

The old adage of ‘advertise or die’ is now being replaced by ‘evolve or die’. People are binning newspapers permanently, and fast forwarding or switching off the TV altogether.

The problem with advertising

Advertising’s first aim has always been to grab attention. Then it implants an appealing collection of thoughts and feelings that spring to mind when people are trawling supermarket shelves.

The problem is that consumers have been dazzled with advertising for so long that they’ve started ignoring it. Over time, the unfulfilled dreams promised by ad men have created cynicism, and an attitude has grown towards avoiding ads altogether.

So, brands need to find new platforms for engaging with their ad weary public. For many, this has simply meant diverting their budget online.

But as studies are showing, people are forming buying decisions based on the quality of the content brands provide, and not just on their advertising.

Brand perceptions are being formed online

Last year brands spent nearly £3 billion chasing after the migration of eyeballs onto the internet. But simply raining down ads isn’t an adequate response to the way in which people use the web.

A survey of UK consumers, last year, found that 86% had researched a company online before deciding whether to buy their product. And 22% always conduct an online background check before parting with their cash. Whilst these stats sound promising, less than half (49%) found the information they were looking for.

So, brands should start providing useful content on their website if they want to engage people’s interest and influence their buying decisions. After all, people use the internet to find information, not advertising.

Brand perception is built at every touch point

Advertising can be expensive and makes less of an impact than it once did. There are also now too many other ways in which people can engage with your brand (and they’re looking for a conversation that isn’t one way).

So you need to consider how your business is engaging with customers at every touch point. Whether it’s via magazine ads, direct mail, email or customer service, every engagement influences how people perceive the quality of your products.

And as the survey shows, people are increasingly demanding informative, useful content that answers their questions and assists their buying decisions. Which is why advertising alone, ultimately, is no longer enough to satisfy the needs of today’s cynical, connected consumer.

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BDA (Buckingham Design Associates) blog – real people giving real opinions, and a complete lack of agency waffle. BDA deliver an exciting blend of design and creative marketing for the Oxford, Milton Keynes, Northampton and London region.

Congratulations to our latest recruit Ruth on her phenominal achievement.

Ruth recently completed the London Marathon, all 26.3 miles in 4Hrs 22minutes. Coming from someone who failed at their first atempt to run such a distance, believe me this is a great achievement.

If this was not enough, Ruth also was snapped by a photographer and found here picture spread over the front cover of the Monday’s Daily Mail.

Had I known I would have doubled her sponsorship money and painted a bda logo on her forhead.

Any PR is good PR and all that.

bda speak out at an “Understanding Digital Conference” held by Williams Lea the print management giants.

As a result of some of bda’s ground breaking case studies we were asked by the Print Sourcing Director of Williams Lea to present our opinions and experiences in all aspects of digital technology.

The focus of our presentation was the utilisation of digital print to deliver one-to-one DM campaigns, and print-on-demand solutions (hence ‘now, now, now, now, now!’).

All clients want to add value, improve ROI, provide better response rates, better utilise their data and reduce wastage, but many don’t know how; we were there to illustrate how this is being delivering today!

We presented examples of; one-to-one direct mail where response rates hit 37%; an asset portal allowing personalised marketing collateral to be created online; and e-collateral, our print on demand solution delivering targeted, bespoke brochures minimising waste, eradicating bulk print and storage.

The 65 strong audience of account managers and directors posed questions on; the financial model; the effect of increased unit costs and how we are providing real ROI; deployment timescales and pitfalls in delivering such solutions; as well as where we see the print industry in the future.

To accompany our presentation we produced a personalised digital guide, swatch book and PURL allowing all delegates to download their own copy of the presentation and access additional information… So we got and idea of exactly how interested the audience was!

bda, always Strategic, Creative and Measured.

Back in mid-2007, Siemens Enterprise Communications made the decision to get away from mass-produced print; a decision that’s now helped them to engage customers one-to-one but also one that’s helping them to dramatically reduce their environmental impact.

Siemens Enterprise Communications wanted to provide printed collateral that spoke to customer’s needs and prompted dialogue, rather than pump out generalised product brochures in response to enquiries. Stockpiling brochures was also creating storage and logistical issues as well as creating huge waste.

Siemens Enterprise Communications appointed bda, specialists in the development of integrated campaigns for the telecoms/IT industry, to come up with a practical solution. Having seen the success of previous one-to-one campaigns developed by the agency, Siemens Enterprise Communications adopted the idea of personalised solution brochures with variable content as created by bda.

Siemens Enterprise Communications was keen not to “sell at” its decision maker target audience, but rather to identify business concerns faced by decision makers before presenting them with product solutions.

bda invented e-collateral, a method for Siemens Enterprise Communications to generate bespoke solution brochures on demand, available in either PDF or printed form.

Siemens Enterprise Communications drives enquiries to a website ecollateralfromsiemens.co.uk where they can access areas that relate directly to one of four operational issues: Grow Your Business, Reduce Operational Cost, Manage your Assets More Effectively, and Achieve Corporate Excellence. The user simply clicks on their area of interest, to then be guided through a short series of tick box enquiries that relate to more specific interests; this in turn drives the content choice for inclusion in the brochure.

The system, developed by bda and piloted in October 2007 in three languages, UK, US Englisha and German, fulfils the broad objective of providing bespoke content, but also offers a customer-friendly way to gather data which turn feeds Siemens Enterprise Communications’ own CRM. Depending on the areas of interested earmarked by the customer, brochure content can vary between everything from case studies to illustrations, with paragraphs of solution-oriented text tactically inserted to blend with the overall message.

“Both parties had a baptism of fire mostly due to the complexity of the variable solution sets available,” says Sharon Scott Global Marketing Manager at Siemens. “But we needed a way to present our portfolio in way that makes sense to the customer. E-collateral meets that objective perfectly.”

Going a step further to engage Siemens Enterprise Communications’ broad customer base, bda plan to implement programming which allows the tone of language used to vary subtly, according to the level of contact making the enquiry, industry sector or company size.

As for output – Siemens Enterprise Communications own research indicates that despite the demand for instant, downloadable information, many senior C-level contacts make decisions on choice of supplier based on receipt of a printed brochure. Enquirers from the e-collateral site are therefore given a choice of receiving a PDF version of their personalised brochure via email, or ordering a printed version online.

Delivery of the pdf version is instant with a printed copy taking just days to arrive.

As bda is affiliated to a well-equipped communications group which includes a print production arm, it has huge access to fulfillment options. An online request triggers the generation of high quality digitally printed items that are despatched immediately.

The environmental angle? Less waste, the eradication of bulk print, less space needed for storage, less lorries on the road.

“Looking around our industry there’s nothing like e-collateral in B2B areas,” says Sharon. “It’s early days yet, but working with bda, we will certainly increase knowledge of customer needs and product demand. Better still, it helps Siemens meet its commitment to minimise our impact on the environment.”

Take a look yourself

Having just returned from the Autosport press day at the NEC, it is clear to see that the Kumho Tyres Stand is going to take the show by storm.

With stunning graphics and audio, real rally cars and of course the Kumho girls the stand is not only very good looking but interactive to boot.

The girls are signing and distributing posters designed and produced by us with over two thirds distributed the first day alone.

Performance car, 4×4 and road car tyre range brochures combine with posters, coasters, tyre gauges, pens and a competition to win Manchester United tickets, make for some great collateral and merchandise on the stand.

The construction of the actual shell is of the highest standard and features 2 elevated meeting rooms to create a real sense of presence. The graphics, for which we are responsible make the whole stand, collateral and merchandise come together.

Having walked round the show, which in all honesty was more like a hike in the yorkshire mores, Kumho’s  stand is certainly up there as one of the best.

Have a look at the pictures of the stand

It lives – finally.

And as David has already said – it’s not finished (well, what website ever is?)

Well we’ve managed to do it, bda’s new website is now live, yet still not complete and likely to always be a work in progress. But, then that is a good summary of most of today’s sites.

I hope you like what we have put together. We feel it gives you a better view of us, our work, our personalities and our inspiration.

We’ve been making lots of changes at bda to improve every facet of the business both internally and externally, we hope you like what we’ve done.

Have a look at our portfolio, our news, blogs, moodboard, profiles and do let us know what you think, and make sure you keep coming back!

Will write again soon!